“This year’s winner has been quoted as “an extremely proactive supplier who are a joy to work with”. They have spent the last year moving all their customers onto new versions of their library management software products, a process which has been completed with minimal cost implications for those customers. They have provided a high-quality customer service both in the lead up to and during the data transfer, and when responding to queries as people got used to their new systems. Their great communication and willingness to provide ongoing training support was commended in several nominations this year. It has also been noted that they resolve any issue in a quick and efficient manner.”

BIALL’s press release on the award