It’s all about perspective and understanding!
Bailey Solutions’ Managing Director, Penny Bailey, steers development and is always looking for new ways to help librarians do their jobs.

Each of Bailey Solutions’ library systems has been the result of trying to solve a practical problem and listening to clients. Penny explains that ideas for new products and system enhancements don’t come out of thin air – the ‘eureka’ moment seldom occurs: ideas don’t occur in a vacuum.

In the late 1990s, PenLib evolved from my own frustration with existing library systems available on the market which were ‘sledgehammers to crack a nut’: too complex and expensive for the smaller libraries in which I was working. I wrote my own LMS and then realised that other libraries shared my frustrations. What started as a working tool for me became the working tool of other librarians, and PenLib took on a life of its own. I encouraged feedback and took on board users’ suggestions, incorporating them into later releases of the software.

But it’s not just about functionality.
We listened to user’s concerns with other suppliers, including:

• Expensive software;
• Having to buy more functionality than required;
• Slow and unresponsive support;
• Being charged for new versions that fixed existing errors;
• Being charged the same price as a new customer when upgrading from one product to another;
• Time consuming and complex updates;
• Updates requiring on-site visits from the supplier charged at expensive consultancy rates.

I knew I wouldn’t have accepted this, so it is a challenge to avoid these pitfalls and deliver easy-to-use functionality.

New ideas and improvements continually come from encouraging feedback from clients and talking to librarians at such shows as CILIP’s LMS Showcase, CILIP Conference and other conferences. Librarians give us ideas all the time, which is why I really enjoy attending the shows myself – we are truly grateful to our clients for their input. Currently we are delivering a new version once a month to include fixes and client’s ideas for improvements and new features.