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Photo of Kim Walker from case study about Simple Little Library System
Kim found that Simple Little Library System was very good value because it could do everything that her previous system could do (and possibly a little bit more) for a much lower price.​

"Great customer support"

Kim Walker

Evangelical Alliance

London, UK

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Without any prior warnings Kim was faced with a steep price increase imposed by her previous library system supplier, whom she had been with for 7 years.

She didn’t think that the price increase was justified as the old system was becoming too complicated and inflexible. In addition, Kim found that it was very difficult to get hold of anyone in support to have even the simplest questions answered.

Kim decided to trial Simple Little Library System, which she was made aware of at a CILIP LMS showcase event. She was very excited about the opportunity to have a 30-day free trial without any obligations. Kim was able to add to the system, play around with it and see how it would work for her requirements without any commitments.

Simple Little Library System suited Kim’s current library collection situation perfectly. She could buy additional modules as and when she needed them, which meant that when her library collection grew the library system could easily expand with it.

Kim had a brief introduction at the start of her trial and attended webinars. She could speak to a named person in Support and her queries were dealt with quickly. She found that everyone was keen to help her find what she really needed and what would work well for her.

Throughout her free trial and the process of switching over to Simple Little Library System, which included a data conversion, Kim was kept up to date with what was happening and who was dealing with it.

Her colleagues find it easy to use and they can now look up information by themselves. For the archiving side of things, she can produce customised lists easily which is very helpful for the enquiries she receives.

17/01/2018